City Grocery (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website (https://citygrocery.co.ke). By accessing our website, you agree to the terms outlined below.
Information We Collect
We collect the following types of personal data:
- Contact Information (Name, phone number, email address)
- Billing Information (Payment details for purchases)
- Delivery Information (Physical address for order fulfillment)
- Usage Data (IP address, browser type, and website activity)
How We Use Your Information
We use the collected data for the following purposes:
- To process and fulfill your orders
- To provide customer support and respond to inquiries
- To send order confirmations and status updates
- To improve our website and user experience
- To comply with legal and regulatory requirements
Data Protection & Security
- We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.
- Only authorized personnel have access to your data.
- Payment information is securely processed through third-party payment providers and is not stored on our servers.
Data Sharing & Third Parties
We do not sell, rent, or trade your personal data. However, we may share your information with:
- Delivery partners to ensure timely delivery of orders
- Payment processors for secure transactions
- Legal authorities if required by law or to prevent fraud
Cookies & Tracking Technologies
- We use cookies to enhance website functionality and improve user experience.
- Cookies help us analyze site traffic and remember user preferences.
- You can manage cookie preferences in your browser settings.
Your Rights & Choices
As per the Kenyan Data Protection Act (2019), you have the right to:
- Access, correct, or delete your personal information
- Withdraw consent for data processing
- Request details on how your data is used
- Opt-out of marketing communications
To exercise these rights, contact us at [Insert Email].
Retention of Information
We retain personal data only as long as necessary for order processing, legal compliance, and security purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Information
For any questions regarding this Privacy Policy, please contact us at:
Email: info@citygrocery.co.ke
Phone: 0719 169670
Address: Kenyatta Market, Mtongwe Rd, Nairobi, Kenya.
By using our website, you acknowledge and agree to this Privacy Policy.